Terms and Conditions

Terms and Conditions / Privacy Ordering and Delivery Terms – All goods are produced freshly made in Hong Kong, and are solely delivered within the Hong Kong area. – Daily Cut-off time is 8:00 PM. Orders received after that will be prepared on the next available day. – Orders will be accepted only through our e-commerce platform. – Orders are subjected to a minimum amount of weight/pc for each item. – Orders are not subjected to a minimum order value, but a Delivery fee will be charged based on amount and location as follows:
Hong Kong Island: Delivery fee $50 / Free delivery over $500 Kowloon Area: Delivery fee $50 / Free delivery over $600 New Territories / Sai Kung-Clearwater Bay / Tung Chung: Delivery Fee $80 / Free Delivery over $800 No delivery service for Outlying Islands, but can be arranged the delivery at the Central Piers as the same conditions as Hong Kong Islandù
– Orders will be scheduled with at least ONE business day between the ordering day and the designated Delivery Day – Goods will be delivered only within Monday to Saturday, afternoon time, within 2pm to 7pm.Specific time can be arrangedwith prior acknowledgment. – No delivery services will be provided for public holidays, or days with typhoon signal no. 8 or above or black rainstorm warning signal being hoisted by Hong Kong Observatory. – Customers must specify a detailed address, contact number or any means to get in touch with the person receiving the order. – Special requests (allergies, other minor modifications) must be communicated immediately at the moment of the order. Payment / Cancellation / Goods receiving – Orders can be placed and paid through our website. We do not accept Cash or Cheque on delivery, unless specific situation with our approval. – Orders placed and paid are considered non-refundable, as each order is tailor-made for each customer. – We will not be responsible for mishandling the order after the product has been received – All orders will be delivered with detailed cooking and storage instructions – If any quality problem appears on the goods Customers should notice us by email at info @ ilmattarellohk.com or by phone/whatsapp at the mobile 9439 1201. We reserve the rights to judge the situation and make the final decision on the